Sourced fact
The electrician and contracting business on site should match the verified registration and agreed quotation.
Installation · UK
Questions to ask on home chargepoint installation day
Before work starts, confirm the named electrician, agreed chargepoint, position, route, permissions, survey outcome and DNO evidence. Ask how site changes will be paused, assessed and recorded, and confirm the certificates, warranty and user demonstration due at hand-over. You may ask and record these questions, but you must leave every fixed electrical action, inspection and test to the named professionals.
Reviewed
Key facts and evidence
As of 13 August 2026, a UK householder may ask and record installation-day questions but may not intervene in fixed electrical work. Before work starts, confirm the named electrician, agreed equipment and route, permissions, survey and DNO evidence, written change control and hand-over pack. Site changes, a substitute contractor or missing evidence should pause the project; technical verification remains professional.
Sourced fact
The chargepoint, position, route and professional scope should match the surveyed and permitted proposal.
Sourced fact
A material site, equipment or route change should be assessed and agreed in writing before affected work proceeds.
Sourced fact
Householder questions and document checks never authorise contact with fixed electrical work or participation in testing.
Use ten observation-only questions to confirm the installer, agreed scope, permissions, DNO evidence and hand-over plan before work starts.
Ten questions before work starts
1) Who is the named electrician, and does the registration match? 2) Is the exact chargepoint unchanged? 3) Are the position and route unchanged? 4) Are all property and planning permissions recorded? 5) Is the professional survey outcome complete? 6) Which DNO route and reference apply? 7) Does the professional design record cover supply, earthing, protection and load management without requiring any householder judgement? 8) How will a change be paused, assessed, priced and agreed? 9) Which certificates, notifications, invoice and warranty will be supplied? 10) Who will demonstrate ordinary controls, emergency user actions and support contacts?
Pause signals on the day
Pause before affected work when the contractor changes, the site differs from the survey, equipment is substituted, the route enters an unapproved area, a permission or DNO decision is absent, or the installer cannot identify who will certify and hand over the completed installation.
Keep the role observation-only
The householder can record answers, photographs of the ordinary finished location and document references from outside the work area. The installer alone owns fixed-electrical access, design choices, installation, energisation, testing, result interpretation and certification.
What to do next
Use the checklist before work begins and again whenever the people, equipment, route or scope changes.
Immediate action: Ask the named electrician to confirm identity, scope, permissions, DNO evidence and the hand-over deliverables.
- Pause if a substitute contractor cannot prove the required competence and registration.
- Pause if site conditions, equipment or route differ from the surveyed and permitted proposal without a written reassessment.
- Pause if required permission or prior DNO authorisation is absent.
Checks that stay with this vehicle
Match the named electrician and contracting business to the registration evidence and quotation.
The people and business on site are the same competent parties recorded for the project.
Stop the start check if identities, registration or responsibility cannot be matched.
Read back the agreed chargepoint, position, route, survey assumptions and permission conditions.
The installer confirms that the work plan matches the final surveyed, quoted and permitted proposal.
Stop if the site plan or equipment differs and no written professional reassessment exists.
Confirm the recorded DNO route and how any change will be assessed, priced and authorised.
The installer can provide the relevant reference and a written change-control route before affected work.
Stop if required prior authorisation is missing or changes would proceed only on verbal agreement.
Confirm the certificates, commissioning record, warranty, invoice and user demonstration due at hand-over.
The installer lists the complete deliverables and who will issue each record.
Stop acceptance if required certification or DNO evidence is excluded or left unassigned.
Do not infer from missing evidence
- Remain outside the work area and keep questions focused on identity, documents, scope and hand-over.
Professional hand-off
- Ask the named registered electrician to resolve technical questions and the contracting business to document scope or price changes.
Questions this record can answer
What does the sourced evidence say about ten questions before work starts?
1) Who is the named electrician, and does the registration match? 2) Is the exact chargepoint unchanged? 3) Are the position and route unchanged? 4) Are all property and planning permissions recorded? 5) Is the professional survey outcome complete? 6) Which DNO route and reference apply? 7) Does the professional design record cover supply, earthing, protection and load management without requiring any householder judgement? 8) How will a change be paused, assessed, priced and agreed? 9) Which certificates, notifications, invoice and warranty will be supplied? 10) Who will demonstrate ordinary controls, emergency user actions and support contacts?
What does the sourced evidence say about pause signals on the day?
Pause before affected work when the contractor changes, the site differs from the survey, equipment is substituted, the route enters an unapproved area, a permission or DNO decision is absent, or the installer cannot identify who will certify and hand over the completed installation.
What does the sourced evidence say about keep the role observation-only?
The householder can record answers, photographs of the ordinary finished location and document references from outside the work area. The installer alone owns fixed-electrical access, design choices, installation, energisation, testing, result interpretation and certification.