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EV Evidence

Regulation · UK

Report suspected chargepoint non-compliance to OPSS

OPSS enforces the Public Charge Point Regulations 2023 across the UK, and its published compliance email as at 12 August 2026 was [email protected]. Use the operator's functional or complaint route first where appropriate, then identify the suspected duty and provide the operator, location, unit, date, time and supporting records. An OPSS report is a regulatory route, not an automatic refund, compensation award or guaranteed enforcement action.

Office for Product Safety and Standards and Office for Zero Emission Vehicles: Regulations: public charge points

Reviewed

Key facts and evidence

Across the UK, as checked on 12 August 2026, OPSS is the regulator for the Public Charge Point Regulations 2023; its published compliance email was [email protected]. First use the operator route where appropriate, preserve evidence and identify the suspected duty and its operator-size exception. OPSS reporting does not decide a private refund or guarantee enforcement.

Office for Product Safety and Standards and Office for Zero Emission Vehicles: Regulations: public charge points

Escalate a suspected Public Charge Point Regulations issue to OPSS with the correct duty, operator scope and supporting evidence.

Identify the regulatory issue

Name the operator and public chargepoint, provide the date, time, location and unit identifier, attach the tariff or payment evidence, receipt and operator response, and explain which Public Charge Point Regulations duty appears not to have been met.

Apply the correct operator-size rule

Regulations 5 to 10 apply only to operators that are not micro businesses. Regulation 11 on price transparency applies to all public chargepoint operators, including micro businesses, so the scope check must be duty-specific.

Regulation is not private redress

OPSS can receive a suspected compliance report, but this route does not promise investigation, enforcement, compensation or a refund. Keep an operator complaint and any individual consumer-advice case separate.

What to do next

Use the operator route first where appropriate, then state the suspected regulatory duty and attach the dated evidence needed to identify the event.

Immediate action: Confirm the current OPSS contact on GOV.UK before sending the report.

  • Do not send a billing-only dispute without identifying a suspected Public Charge Point Regulations issue.
  • Use national consumer advice or qualified legal advice for individual redress and urgent deadline questions.

Checks that stay with this vehicle

  1. Identify the relevant regulation and check whether its operator-size and public-access scope apply.

    The report states a specific suspected duty rather than a general dissatisfaction.

    Stop the legal conclusion if public status, operator identity or micro-business status is uncertain.

  2. Send the suspected issue and dated evidence through the current OPSS route shown on GOV.UK.

    OPSS receives a regulatory report tied to an identifiable operator, point and event.

    Use the private consumer route instead if no suspected regulatory issue can be identified.

Do not infer from missing evidence

  • Do not describe the report as an ombudsman claim or as a guaranteed route to refund, compensation or enforcement.

Professional hand-off

  • Use OPSS for suspected regulatory non-compliance, the national consumer-advice route for individual redress, and a solicitor for case-specific legal advice.

Questions this record can answer

What does the sourced evidence say about identify the regulatory issue?

Name the operator and public chargepoint, provide the date, time, location and unit identifier, attach the tariff or payment evidence, receipt and operator response, and explain which Public Charge Point Regulations duty appears not to have been met.

What does the sourced evidence say about apply the correct operator-size rule?

Regulations 5 to 10 apply only to operators that are not micro businesses. Regulation 11 on price transparency applies to all public chargepoint operators, including micro businesses, so the scope check must be duty-specific.

What does the sourced evidence say about regulation is not private redress?

OPSS can receive a suspected compliance report, but this route does not promise investigation, enforcement, compensation or a refund. Keep an operator complaint and any individual consumer-advice case separate.

Sources