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EV Evidence

Regulation · UK

Public charging price transparency before you start

Every public chargepoint operator must show its maximum charging price before charging starts. Since 24 November 2023, that price must be shown in pence or pounds per kWh without requiring a pre-existing contract, and the session price cannot exceed it. Dynamic pricing remains allowed. Fixed, connection and transaction fees belong in the maximum per-kWh figure, while a separate third-party parking fee does not.

Office for Zero Emission Vehicles and Department for Transport: Public Charge Point Regulations 2023 guidance: pricing transparency

Reviewed

Key facts and evidence

Across the UK, as checked on 12 August 2026, regulation 11 has required all public chargepoint operators, including micro businesses, to display a maximum price per kWh since 24 November 2023. The session price cannot exceed that pre-start maximum. Dynamic pricing remains possible, while a separate third-party parking fee sits outside this charging-price rule.

Office for Zero Emission Vehicles and Department for Transport: Public Charge Point Regulations 2023 guidance: pricing transparency

Understand the maximum pence-per-kilowatt-hour price that every UK public chargepoint operator must show before charging.

Compare the same price basis

Use the displayed maximum pence or pounds per kWh as the pre-start reference. The charging amount applied after starting must not exceed it, even where the operator uses dynamic pricing.

Separate charging and parking

Charging-related fixed, connection and transaction fees must be represented in the maximum charging price per kWh. A fixed fee charged separately by a third party for parking is outside that statutory charging-price claim.

What to do next

Read and record the displayed maximum charging price before starting, then compare it with the receipt.

Immediate action: Keep a screenshot or photograph of the tariff display and retain the receipt.

  • Raise an absent, unclear or higher charging price with the operator.
  • Treat a separately imposed third-party parking fee as a distinct issue rather than adding it to the statutory charging-price claim.

Checks that stay with this vehicle

  1. Record the maximum pence or pounds per kWh shown before charging begins.

    You retain the pre-start maximum needed to compare the later charging receipt.

    Do not start if the charging price is absent or unclear and you need certainty before paying.

Do not infer from missing evidence

  • Do not assume dynamic pricing is prohibited or combine a separate third-party parking fee with the charging-price test.

Professional hand-off

  • Ask the operator to review an absent, unclear or exceeded maximum; report a suspected regulation 11 breach to OPSS and use the national consumer route for individual redress.

Questions this record can answer

What does the sourced evidence say about compare the same price basis?

Use the displayed maximum pence or pounds per kWh as the pre-start reference. The charging amount applied after starting must not exceed it, even where the operator uses dynamic pricing.

What does the sourced evidence say about separate charging and parking?

Charging-related fixed, connection and transaction fees must be represented in the maximum charging price per kWh. A fixed fee charged separately by a third party for parking is outside that statutory charging-price claim.

Sources