Sourced fact
Use the operator helpline or reporting channel displayed on or at the public chargepoint.
Ownership · UK
Report a faulty public chargepoint immediately
Stop using a public chargepoint that is faulty or cannot complete the displayed connection or payment sequence. Use the operator number or reporting channel shown at the site and give the chargepoint identifier, location, time and visible symptom. If equipment is damaged, unusually hot, scorched, sparking, loose, flooded or water-ingressed, keep clear and do not touch it.
Reviewed
Key facts and evidence
Across the UK, as checked on 12 August 2026, reporting is the non-invasive response to a faulty public chargepoint. Use the displayed operator channel and identify the unit and visible symptom. This does not authorise investigation: damaged, unusually hot or water-affected equipment must not be touched, forced, opened or reused.
Sourced fact
Give the unit identifier, location, time and only the symptoms visible without touching equipment.
Sourced fact
Do not touch damaged, unusually hot, scorched, loose, flooded or water-ingressed charging equipment.
Stop using a faulty public chargepoint, keep clear of visible electrical damage, heat or water, and report the unit to its operator.
What to include
Identify the operator and chargepoint, then give the exact location, date and time and a short description of what happened. Describe only what is visible from a safe position; a report does not require touching or diagnosing the unit.
What to do next
End the charging attempt and report the unit without testing, moving, forcing or opening any part of the chargepoint or connector.
Immediate action: Move clear without touching the equipment and use the displayed operator reporting route.
- Stop for damage, unusual heat, scorching, looseness, sparks, flooding or possible water ingress.
- Call 999 instead of continuing the report if there is smoke, fire or immediate danger.
Checks that stay with this vehicle
Use the displayed operator channel and provide the unit identifier, location, time and visible symptom.
The operator receives a fault report tied to the specific chargepoint.
Stop and keep clear if any damage, unusual heat, sparks, smoke, fire or water is present.
Do not infer from missing evidence
- Do not touch, force, dismantle, test or reuse visibly unsafe charging equipment.
Professional hand-off
- Give the chargepoint operator the unit identifier, exact location, time and visible symptom; use 999 for smoke, fire or immediate danger.
Questions this record can answer
What does the sourced evidence say about what to include?
Identify the operator and chargepoint, then give the exact location, date and time and a short description of what happened. Describe only what is visible from a safe position; a report does not require touching or diagnosing the unit.